Pending orders
Learn when to wait, when to retry and when to contact support.
Help center
Answers that move
an order forward.
Find practical guidance for placing a top-up, checking delivery, correcting details and resolving payment questions.
How can we help?⌘ K
Pending top-upCheck delivery timing
Payment declinedReview authorisation
Wrong numberSee available options
Order IDfaster support
24/7self-service
Secureaccount help
What matters
Start with the order state
The fastest resolution comes from the order reference, delivery status and exact recipient number entered at checkout.
Delivered but not visible
Check the operator balance method, number and product type before opening a case.
Failed payments
Understand authorisation holds, declines and when funds are automatically released.
Account and security
Recover access, review saved recipients and report suspicious activity.
A clear path
From intent to outcome
1
Find the referenceOpen the receipt or account order history.
2
Check the statusUse the displayed state and timestamp to choose the right guide.
3
Contact supportShare the reference, not full card data or passwords.
Keep the next connection moving.
Clear information, traceable delivery and support when the normal flow needs a human.
Contact support